User Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when you register and use our services. We know privacy matters, so we aim to be clear about the types of data we hold, why we need it and how you can manage your information.

Types of data we collect

We collect a range of information to operate accounts, process payments, meet regulatory obligations and improve our services. Collection happens when you register, use the site, make payments or contact support.

Personal data

This includes name, date of birth, contact details, address, identity documents submitted for verification, and payment information you provide when funding or withdrawing from your account.

Technical data

We record device information, IP address, browser and operating system, location data derived from IP, and cookies or similar tracking technologies used to deliver and secure the service.

Transactional data

We keep records of your account activity such as deposits, withdrawals, bets, wagers, wins, losses, bonuses used, session history and communications with our support team. These records help with account management, disputes and responsible‑gambling checks.

How we use your information

Your data is used to create and manage your account, verify identity, process payments, prevent fraud, meet legal and regulatory obligations, and provide customer support. Where you have given consent we may also use details to send marketing communications, which you can opt out of at any time.

Data protection practices

We protect data using industry-standard technical and organisational measures such as encryption in transit, access controls and staff training. Access to personal information is restricted to colleagues and service providers who need it to perform their role. We retain information only for as long as necessary to fulfil operational, legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies for site functionality, security, analytics and, where permitted, marketing. You can manage cookie preferences through your browser or our cookie controls. Analytics providers may place cookies to help us understand site usage and improve the service.

User rights

You have rights over your personal information including the right to access, correct, request deletion, restrict processing, object to certain uses and, where applicable, request data portability. You may also withdraw consent for marketing at any time.

Access, correction and deletion of data

You can review and update a number of account details from your account settings. For other requests, contact us at [email protected]. We will verify your identity before responding. Please note we may need to retain certain information where required by law or to resolve disputes.

Information sharing and third parties

We share data with processing partners such as payment providers, identity-verification services, analytics and fraud-prevention suppliers, and with third parties where required by law. Some providers may operate outside the UK; in those cases we apply safeguards to protect your data.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, communicated through your account. Continued use of our services after changes indicates acceptance of the revised policy.