Support is on hand to help with questions, account-related issues, technical concerns or general feedback. Contact our team via live chat for quick replies, phone for urgent matters, or email for documents and detailed enquiries. Our staff can assist with verification, deposits, withdrawals and site problems, and will point you to safer gambling resources if you need them. You can message us via your account inbox for non-urgent queries.
| Department | Contact |
|---|---|
| Customer support (live chat & email) | [email protected] (Live chat available on-site, typical reply within hours) |
| General enquiries (accounts & KYC) | [email protected] (Send documents via email, allow 24-48 hours) |
| Affiliate enquiries (partner programme) | [email protected] (Account manager response during working hours) |
| Phone | +44 20 7946 1820 (Mon-Fri calls handled by UK team) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time) |
Email Support
Email is our preferred contact method for detailed requests, account issues or any matter that needs explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and your account username where applicable. Providing complete information helps us avoid delays and speeds up verification or document processing.
Contact Form
Response Time
Our support team aims to respond to most enquiries within one business day. For simple account and payment questions you can expect a quick reply, while more complex cases - such as detailed verification or dispute investigations - may take longer depending on the issue. We’ll keep you updated and prioritise urgent requests to resolve them as quickly as possible.
Feedback
Got feedback or ideas? We’d love to hear from you. Send suggestions, bug reports or feature requests through the site feedback form or live chat. All messages are reviewed carefully and feed directly into how we improve the site, offers and support. Your input helps us refine the product and user experience, so please share anything that would make the site better.