Responsible Gambling Policy

We are committed to safer gambling and to helping every customer keep play enjoyable and under control. Our approach places player safety first: we provide clear tools and advice so you can manage time and spend, recognise when play is becoming a problem, and access support quickly if you need it.

Player protection principles

We aim to provide a transparent, fair and supportive environment. That means straightforward information about account controls, prompt handling of requests to change limits or pause activity, and a sympathetic, non-judgemental approach from our support team. We encourage sensible play and will intervene where there are clear signs of harm.

Activity-control tools

You can manage your play directly from your account. Our safer-gambling section lets you set limits, take short breaks and request longer exclusions. We also display session timers and provide reminders to help you keep track of time spent on the site.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased only after a cooling-off period to ensure changes are considered. If you need help setting an appropriate amount, our support team can talk through options with you.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. These take effect immediately and are designed to stop short-term losses escalating into financial strain. We recommend setting conservative limits that reflect your personal budget.

Time limits and account breaks

Use time limits and session reminders to manage how long you play. If you need a short pause, choose a time-out from 24 hours up to several weeks. For longer-term control, you can request a break or full self-exclusion that prevents access for the selected period.

Self-exclusion

If you decide to self-exclude, we will close or suspend your account for the duration you select. During this time you cannot re-open or use the account. We also support multi-operator schemes that block access across participating sites if you choose that option.

Signs of problematic behaviour

Look out for chasing losses, spending more than intended, borrowing to play, hiding gambling from friends or family, or neglecting work and daily responsibilities. If you notice these patterns, consider tightening limits, taking a break or seeking external help.

Practical tips for staying in control

Set clear budget and time limits before you play, treat gambling as entertainment not income, avoid playing when stressed or tired, and use account tools consistently. Talk to someone you trust about any concerns and keep records of deposits and play to monitor trends.

Professional help and support organisations

If you need extra support, organisations such as GamCare, GambleAware and GamStop offer confidential guidance, counselling and self-exclusion services. If you prefer, contact our support team for help activating tools or discussing next steps. We take every request seriously and will assist you promptly.